Choose one of Essay Example | Topics and Well Written Essays - 1500 words

Choose one of - Essay Example For organizational leaders ethics, professional and personal, play a pivotal role in the over all work environment of the organization. Most of the leaders become overwhelmed with authority and power that they lose the sense of ethical requirements of the organization and lead themselves and the followers to chaos. However, there are certain other leaders although few in number that devote their lives and soul to the organizational success and set themselves as the examples towards ethical excellence leading the whole organizational standard to comply accordingly leading the organization to highest levels of success. Leaders are not just men who lead a group of people; in fact, leaders in modern terms are performers, benchmarkers and takers who take the whole team along each step they take towards organizational success. This is why, it is of vital importance that the leader set good ethical examples to get good returns (Gary Johns Alan M. Saks. Organizational Behaviour). A leader is the person who leads his team towards a pre-determined goal and with greater effectiveness and lower cost. Leadership ultimately means the ability to lead a group of people towards a goal by visualizing the targets, communicating them to his team and achieving the maximum efficiency. Leadership in terms of organization is on the other hand vague and always a incomplete term. It is because the role and type of leadership changes with the organization where the leadership comes in action. The requirements of organizational leadership change from organization to organization and hence it becomes difficult to dub a specific type or person as a leader that can suit to all organizations. Most of the organizational scientists include merely the interpersonal interaction between the leader and the follower as the essence of organizational leadership, however many other considerations need to be undertaken in the realm of the subject. Apart from cognitive relationship, the incogn itive

King Hrothgar Essay Example for Free

King Hrothgar Essay King Hrothgar and his Danish army celebrated their victory in battles in a lavish hall called Heorot. Grendel is angered by the celebration and killed thirty soldiers while sleeping in the hall. For more than a decade, the King could not stop the monster. Beowulf, prince of Geats, arrived in the kingdom one day and helped Hrothgar’s army fight Grendel in exchange for treasures. In a battle that ensued one night, Beowulf defeated Grendel. Unknown to the warriors, Grendel’s mother plotted a revenge for the death of her son. Grendel’s mother attacked Heorot one night and took Aeschere, the chief advisor of Hrothgar. Beowulf went to the lair of Grendel’s mother after requesting from the king that the treasures, in case he was not able return, be given to King Hygelac, his uncle. Eventually, Beowulf was able to defeat Grendel’s mother and was able to return alive. Beowulf and his soldiers returned home, and after a few years he was king of the Geats. One day a thief stole a treasure from the dragon in a cave. Angered, the dragon went to town and burned the houses one night. Beowulf decided to avenge his people by going to the cave and killing the dragon. Beowulf, despite his old age, was able to defeat the dragon and take the treasure although he was deeply wounded. In the end, Beowulf died from the battle wounds and was buried together with the treasures in a tomb. Part 2 What religious or quasi-religious traditions might the work’s story, characters, elements, or objects be compared to or affiliated with? Why? a. Grendel is considered to be the symbol of all things evil. Beowulf’s defeat of Grendel and Grendel’s mother signify that good will always conquer evil in conjunction with pagan and Christian beliefs about good and evil. b. Beowulf has superhuman characteristics such as his great strength. Similarly, Jesus Christ also had superhuman or supernatural characteristics as elaborated throughout the text of the Holy Bible. Like Beowulf, Jesus Christ also had several encounters with things that are evil in his lifetime. For instance, there was a time when Christ was put into the test by the devil guised as a snake in the desert. After several tests, Christ was able to surpass the tests set forth by the devil which, in essence, signifies the idea that good always triumphs over evil in the end. Beowulf, on the other hand, had at least three encounters with the evil: the dragon, Grendel and Grendel’s mother. c. Beowulf’s quest for victory and the treasures that go with his victories signify the pagan preoccupation with material things in the world. Even death cannot separate Beowulf from his possession as exemplified in the scene where he was buried along with his treasures from his battles. Christianity, on the other hand, favors the life that is more focused on the spiritual aspect rather on the material aspect. Here we see a stark contrast between the pagan and Christian attitude towards life, death and physical possessions. d. The idea that Beowulf was buried in a barrow or a burial mound near the sea after being burned into ashes signifies that the people were following Norse pagan beliefs. It was believed that the fire transferred the deceased to Valhalla or the hall of the slain in Asgard, a city in Norse mythology. e. In the Book of Revelation chapter 28 verse 1, a lake is described as a body of water that â€Å"burns with fire and brimstone which is the second death. † This can be aptly similar to the home of Grendel and Grendel’s mother which is the lake that also burns with fire.

Casinos Impacts Australia Essay -- Business, Tourist Destination

In the 1970s to 1990s, the number of casinos in Australia has been increasing which has helped the Australian economy. This is because the casino industry is one of the industries that are highly taxed as well as a popular tourist destination in Australia. The casino industry can increase the employment rate when it requires additional infrastructure and public services. Casinos have a positive economic contribution as it attracts a large number of tourists to travel to Australia for the purpose of gambling. On the other hand, casinos do have negative social impacts as studies have shown the casino industry can cause a variety of problems such as health and family problems. Australia has restricted the number of casinos to be developed as studies have shown that as gambling becomes convenient, there will be an increase in incidence rates of problem and compulsive gambling. According to the National Opinion Research Centre, $5 billion per a year would be spent on problem and compulsiv e gamblers. As a result, this essay will be using various articles, reports and websites to critically analyse the positive economic contributions as well as the negative social and economic impacts of the having the casino industry in Australia. Casinos are seen as a potential tourist destination in Australia. Tourists are willing to travel to other destinations to gamble since gambling is seen as a novelist entertainment when compared with other entertainment such as cinema and sports (Novak & Allsop 2009). Statistics in 2006 to 2008 showed an increase of tourists who has travelled to Australia for the purpose of gambling. An increase in tourists travelling to Australia would benefit the Australian economy as it will generate more revenue. According... ... the purpose of gambling have increased because people considered gambling as a novelist entertainment when compared with other entertainment. The increase of tourists in Australia has helped the economy because of the revenue it generates from the tourists. However, casinos do have negative social and economic impacts in Australia. Compulsive gamblers and those who are affected by compulsive gamblers would suffer similar serious consequences as result of the casino industry. The increased in the number of casinos is the cause of gambling problems as it has made it more convenient for people to gamble. Casinos can cause significant depression, anxiety, suicide ideation and other problems. Approximately $48 million to $150 million was the social costs for problem gamblers. Therefore, casinos can be seen as either having a positive or a negative impact in Australia.

Organizational Leadership Essay -- Career Employment Business

Organizational Leadership As a valued and seasoned employee, one is presented with the rare opportunity of determining the type of leadership position that best suits him or her. To some extent this opportunity would be a dream come true. As an experienced employee, one should be familiar with the vision and mission of the organization. One should also be familiar and acclimated to the day to day operations and processes of the company. Identifying ones attributes will better help one define his or her role which will most benefit the success of the organization. When identifying ones strengths and weaknesses, a personal leadership style will assist one in the defining processes for which position will be a perfect fit. Therefore, presented this opportunity sounds awesome, but choosing a career is a tricky business. Where does one start? Is there just one career that would be the perfect match or are there dozens out there waiting to be discovered? â€Å"More often than not, if one chooses a career that doesn’t suit his or her personality one becomes confused, unhappy and burned out† (Lorenz, 2004). No one wants a job he or she dislikes. People want to enjoy going to work because in most cases it takes up a quarter of the day. Settling down with the right career can be as central to your happiness as choosing the right person in a relationship. But with any relationship, there is no right or wrong answers. So instead of choosing a career based on what one thinks he or she should do, self assessments can help one find a career that fits his... ... skills that are needed to lead this new virtual set of team members, I am definitely going to have an immense challenge in my perfect position. References Gratton, L. (2007, June 16). Working Together...When Apart. Retrieved March 13, 2009, from http://online.wsj.com/article/SB118165895540732559-search.html Hefferman, M. (2007, December 19). What You See Is What You Get -- or Is It? Retrieved March 14, 2009, from http://www.fastcompany.com/node/74036/print Lorenz, K. (2004, December 20). Six moves to make more money. Retrieved March 12, 2009, from http://www.cnn.com/2004/US/Careers/08/03/job.burnout/ Shrader, R. W. (2007, Fall). Leadership in a Liquid World. Leadership and Organizational Studies, 49, 96. Retrieved March 14, 2009, from http://sloanreview.mit.edu/smr/issue/2007/fall/17/

Female Skeletal Maturation Evaluation Health And Social Care Essay

Abstraction: The purpose of this survey was to look into the interrelatednesss between skeletal adulthood indexs of manus carpus radiogram, inframaxillary eyetooth calcification phases and cervical vertebrae ripening as seen on orthopantomograph and sidelong cephalogram and besides to correlate them with chronological age. The samples were derived from dental panoramic, sidelong cephalogram and hand-wrist radiogram of 173 female topics. The CVM was assessed utilizing the method developed by Julian vocalist, the hand-wrist ripening was assessed utilizing the method developed by Fishman and Calcification of the inframaxillary eyetooths was rated harmonizing to the system of Demirjian. Statistical analysis of the information was performed with computing machine package and the interrelatedness between all the three methods was analyzed utilizing â€Å" qi † square trial. Based on the recorded information from the present survey the undermentioned decisions possibly drawn: Phase I I of manus carpus radiogram coincides with phase F of eyetooth calcification and Acceleration phase of cervical vertebrae ripening. Stage III of manus carpus radiogram coincides with phase G of eyetooth calcification and passage phase of cervical vertebrae ripening. Stage V of manus carpus radiogram coincides with phase H of eyetooth calcification and slowing phase of cervical vertebrae ripening. Cardinal Wordss: Cervical vertebral ripening ; Hand-wrist ripening ; Skeletal adulthood ; Chronological age.IntroductionBiologic age, skeletal age, bone age, and skeletal ripening are about synonymous footings used to depict the phases of ripening of a individual. Sexual ripening features, chronologic age, dental development, tallness, weight, and skeletal development are some of the more common means that have been used to place phases of growing. Because of single fluctuations on timing, continuance and speed of growing, skeletal age appraisal is indispensable in explicating feasible orthodontic intervention plans.1 To maximise the curative consequence, unluckily a low correlativity has been found between general skeletal adulthood and facial growing as measured by common parameters.2 The standard method of measuring skeletal adulthood has been to utilize a manus carpus radiogram to compare the castanetss of an person ‘s hand.3-5 To avoid taking an extra X ray, nevertheless, some research workers have sought to associate ripening with dental and skeletal characteristics other than the castanetss in the manus wrist.2 Lamparski in 1972 found that cervical vertebrae, as seen on everyday sidelong cephalogram were as statistically and clinically dependable in measuring skeletal age as handwrist technique.2 & A ; 6 Dental development indexs are non dependable forecasters of an person ‘s phase of skeletal development.7-18 Because there is broad fluctuation among persons in the timing of the pubertal growing jet, chronologic age can non besides be used in the rating of adolescent growth.19-25,35 Skeletal adulthood is influenced in each person by a combination of familial and environmental factors. The ossification sequence and timing of the skeletal adulthood within the hand-wrist country show polymorphism and sexual dimorphism, which can restrict their clinical prognostic use.26-32, 36MATERIALS AND METHODSThe sample was derived from pre intervention orthopantomograph, sidelong cephalogram and manus wrist radiogram of 173 female patients from the section of Orthodontics and Dentofacial Orthopedics , Bapuji Dental College and Hospital, Davangere. The topics were seeking orthodontic intervention and were representatives of the general population that might be expected to profit from the consequences of this probe. A sum of 173 patients aged from 8-15 old ages were taken and they were chronologically divided into 8 groups, each dwelling of minimal 20 topics. All the patients included in the survey were females. A sidelong cephalogram, orthopantomograph and manus carpus radiogram taken on the same twenty-four hours were used for this survey. All the radiogram were taken with same x-ray equipment at the same distance and strength. The records were evaluated by the same operator. Skeletal adulthood indexs were assessed from the manus carpus radiogram by Julian Singer ‘s standards. Skeletal adulthood indexs assessed were the ossification phases of 2nd figure proximal phalanx, 3rd figure center and distal phalanx, the ossification of adductor sesamoid and ossification of maulerss of unciform bone, pisiform, ulna and radius. Calcification phases of inframaxillary eyetooth were determined from the orthopantomographs based on Demirijians phases of tooth calcification. Cervical vertebrae ripening of the sample were evaluated by the Hassel & A ; Farman alteration of Lamparski ‘s standards, which assesses maturational alterations of the II, III and IV cervical vertebrae. Radiographs of each patient were analyzed by utilizing computing machine, Scanner and Printer. The radiogram were ab initio scanned image of these radiograms as seen on the computing machine proctor was analyzed and a printout of the same was taken on the DTP paper through the Laser pressman. The illation of each was mentioned on the printouts along with patients name, age and sex. After obtaining the above mentioned printouts, comparing and correlativity of the three different methods and with the chronological age was evaluated subsequently.ConsequencesThe interrelatedness between the manus carpus radiogram, laniary calcification and cervical vertebrae ripening were analyzed statistically by â€Å" qis † square analysis and the undermentioned consequences were obtained.The frequence of happening of skeletal adulthood indexs with laniary calcification phases are:Hand carpus OPG Percentage Stage – I ( Early ) Stage – Tocopherol 47 % Stage – II ( Pre pubertal ) Stage – F 70 % Stage – III ( Pubertal Onset ) Stage – Gram 73 % Stage – IV ( Pubertal ) Stage – Gram 53 % Stage – V ( Pubertal Deceleration ) Stage – Hydrogen 75 % Stage – VI ( Growth Completion ) Stage – Hydrogen 68 %The frequence of happening of skeletal adulthood indexs with cervical vertebrae ripening phases are:Hand carpus Lateral Ceph. Percentage Stage – I ( Early ) Stage – I 58 % Stage – II ( Pre pubertal ) Stage – Two 60 % Stage – III & A ; IV ( Pubertal Onset & A ; pubertal ) Stage – Three 71 % & A ; 72 % Stage – V ( Pubertal Deceleration ) Stage – Four 52 % Stage – VI ( Growth Completion ) Stage – Volt 71 %The frequence of happening of cervical vertebrae ripening phases with laniary calcification phases are:Lateral Ceph. OPG Percentage Stage – I ( Initiation ) Stage – Tocopherol 47 % Stage – II ( Acceleration ) Stage – F 58 % Stage – III ( Transition ) Stage – Gram 63 % Stage – IV, V & A ; VI ( Deceleration, ripening & A ; completion ) Stage – Hydrogen 61, 95 & A ; 50 %DiscussionThe growing factor is a critical variable in orthodontic intervention. A intervention program can change from orthognathic surgery to extraction of dentitions to non extraction of dentitions, depending on the growing factor. Genetic and racial diverseness and other environmental influences have a pronounced consequence on the rate of development of the prepubertal and pubertal growing of the kid. A more accurate appraisal of the physiologic development can be made by utilizing radiographic scrutiny of the calcified constructions in the manus wrist.21 Numerous efforts has been made in the yesteryear to measure the dental age by finding either the figure of teeth nowadays in the unwritten pit or by surveies based on calcification of multiple dentition. Given the good established relationship between skeletal and bodily adulthood, phases of inframaxillary eyetooth calcification can be used as ca foremost level diagnostic tool to gauge the dental age. This toot h in peculiar has enjoyed equal importance, since its phases of calcification provide a readily recognizable indicant of the adulthood position in an individual.27 Relationship between the phases of tooth mineralization of inframaxillary eyetooth appears to co-relate better with ossification phases than the other dentition. On the other manus the usage of cervical vertebrae to find skeletal adulthood is non new. The maturational alterations of cervical vertebrae as seen on sidelong cephalogram are clinically dependable in measuring skeletal age. Knowledge of these phases of ripening that a kid has attained aids in measuring his/her patterned advance through developmental position. This information bears great clinical importance in placing the optimum clip for prompt orthodontic direction of child.14 The intent of this survey was to supply the orthodontist with an extra tool to assist find growing potency in the adolescent patient. This was o be accomplished by utilizing anatomic alterations of the cervical vertebrae observed on the sidelong cephalogram and eyetooth calcification phases as seen on the OPG. By utilizing routinely taken diagnostic radiogram the orthodontist would hold a dependable diagnostic tool to assistance in explicating intervention options. The present survey investigated the relationship between the skeletal adulthood indexs in manus carpus radiogram, laniary calcification and cervical vertebrae ripening phases. The survey besides compared the relationship between chronological age and assorted skeletal adulthood indexs. This survey consists of 173 female topics with the age group runing from 8-15 old ages, and the undermentioned findings were obtained phase II of manus carpus radiogram coincided with phase F of eyetooth calcification and Acceleration phase of cervical vertebrae ripening. These findings were in conformity with the survey conducted by Sandra Coutinho.10 On the other manus the relationship with cervical vertebrae ripening were in conformity with the survey conducted by Hassel and Farman in which phase II is in correlativity with skeletal adulthood indexs like breadth of epiphysis is every bit broad as shaft of 5th finger in-between phalynx. Stage III of handwrist radiogram coincides with phase G of eyeto oth calcification and passage phase of cervical vertebrae ripening. Stage V of manus carpus radiogram coincides with phase H of eyetooth calcification and slowing phase of cervical vertebrae ripening. Canine calcification findings were in understanding with the surveies conducted by Chertkow and Fatti.12DecisionBased on the recorded information from the present survey the undermentioned decisions can be made. Stage II of manus carpus radiogram coincided with phase F of eyetooth calcification and Acceleration phase of cervical vertebrae ripening. Stage III of handwrist radiogram coincides with phase G of eyetooth calcification and passage phase of cervical vertebrae ripening. Stage V of manus carpus radiogram coincides with phase H of eyetooth calcification and slowing phase of cervical vertebrae ripening. The ability to accurately measure skeletal adulthood from inframaxillary eyetooth calcification and cervical vertebrae ripening, without the demand for extra radiogram, has the potency to better orthodontic diagnostic and curative determinations. The techniques simpleness and easiness of usage should promote these methods as first degree diagnostic tool to measure skeletal adulthood.

What to Read in March

What to Read in March Not sure what to read this month? Try these suggestions based on   authors born in the month of March! Robert Lowell (March 1, 1917-September 12, 1977): Robert Traill Spence Lowell IV was an American poet who inspired the confessional style of other poets such as Sylvia Plath. He won the Pulitzer Prize for Poetry and was a United States Poet Laureate. His own personal history and his family and friendships were important subjects in his poetry. Recommended: Life Studies (1959). Ralph Ellison: (March 1, 1914- April 16, 1994): Ralph Waldo Ellison was an American literary critic, scholar, and novelist. He won the National Book Award in 1953 served on The American Academy of Arts and Letters. Recommended: Invisible Man (1952). Elizabeth Barrett Browning: (March 6, 1806- June 29, 1861): Elizabeth Barrett was an important English Romantic poet. Many do not know that Brownings family was part-Creole and spent much time in Jamaica, where they owned sugar plantations (kept by slave labor). Elizabeth herself was highly educated and was vehemently opposed to slavery. Her later works are dominated by political and social themes. She met and married the poet Robert Browning after a long epistolary relationship. Recommended: Poems (1844) Garbriel Garcà ­a Mrquez (March 6, 1928-April 17, 2014): Gabriel Josà © de la Concordia Garcà ­a Mrquez was a Colombian author of plays, short stories, and novels. He is considered one of the most important writers of the twentieth-century, having won the Nobel Prize in Literature in 1982. Garcia Marquez was also a journalist who criticized national and international politics, but he is best known for his fiction and magical realism. Recommended: One Hundred Years of Solitude (1967). Jack Kerouac: (March 12, 1922- October 21, 1969): Kerouac was a pioneering member of the 1950s Beat Generation. He originally went to college on a football scholarship, but upon moving to New York City he discovered Jazz and the Harlem scene, which would change his life, and the American literary landscape, forever.   Recommended: On the Road (1957). Louis L’Amour (March 22, 1908-June 10, 1988): Louis Dearborn grew up in North Dakota during the sunset years of the American frontier. His interactions with traveling cowboys, the great Northern Pacific Railroad, and the world of cattle ranching would shape his later fiction, as would the stories of his grandfather, who fought in civil and Indian wars. Recommended: The Daybreakers (1960). Flannery O’Connor (March 25, 1925-August 3, 1964): Mary Flannery  OConnor was an American writer. She flourished in the essay, short story and novel genres and was also a significant contributor to literary reviews and commentaries. Greatly inspired by her Roman Catholicism, her works often explored major themes of ethics and morality. She is one of the greatest Southern writers in American literature. Recommended: A Good Man Is Hard to Find (1955). Tennessee Williams: (March 26, 1911- February 25, 1983): Thomas Lanier Williams III is one of Americas greatest playwrights and an important presence in the history of homosexual writers. His works are heavily inspired by his own life, especially is unhappy family history. He had a great string of successful plays in the late 1940s, before shifting to a more experimental style which was not as well-received by audiences. Recommended: Suddenly, Last Summer (1958). Robert Frost: (March 26, 1874- Jauary 29, 1963): Robert Frost, perhaps Americas greatest and most successful poet, first explored a variety of careers, such as cobbler, editor, and teacher, before publishing his first poem (My Butterfly) in 1894. Frost spent some time living in England during the early 1900s, where he met such talents as Robert Graves and Ezra Pound. These experiences had a profound influence on his work. Recommended: North of Boston (1914). Anna Sewell (March 30, 1820- April 25, 1878): Anna Sewell is an English novelist, born into a Quaker family. When she was a girl, she severely injured both of her ankles, which confined her to crutches and limited walking for the rest of her life. Recommended: Black Beauty (1877). Other Notable Classic Writers Born in March: Theodore Seuss Geisel, Dr. Seuss (March 2, 1904-September 24, 1991)Tom Wolfe (March 2, 1931-  Ã‚  Ã‚   )Douglas Adams (March 11, 1952-May 11, 2001) Albert Einstein (March 14, 1879-April 18, 1955)John Updike (March 18, 1932-January 27, 2009)Philip Roth (March 19, 1933-  Ã‚  Ã‚  Ã‚   )Lawrence Ferlinghetti (March 24, 1919-  Ã‚  Ã‚  Ã‚   ) Gloria Steinem (March 25, 1934-  Ã‚  Ã‚  Ã‚   )John Fowles (March 31, 1926-November 5, 2005)

Free Essays on Changing Of The Guard

The Changing of the Guard Ever since the nineteen fifties, the McDonald’s Corporation has been well on its way to becoming the world’s top fast food restaurant, owning 33,000 restaurants world wide. But while McDonald’s is still topping off the fast food industry, it has shown a decline in profitability and production in recent years. This lack of productivity has the investment world up in arms. Both creditors and shareholders are the least bit pleased with the current situation. So on January 1, McDonald’s Corporation will make change in the CEO position. Not only have sales declined significantly, but a loss of more than 40 billion dollars in shareholder investments was incurred under CEO Jack Greenberg. Though Greenberg has been involved in the corporation for a long time, he has been unable to restore the â€Å"fast food machine† to its original condition. While Greenberg will step down as CEO, he will remain a part of the corporation as chief executive through 2005. To replace Greenberg, McDonald’s has chosen former vice chairman, James Cantalupo, as the new CEO. Cantalupo has been a part of the company for 28 years, and is familiar with the goals and expectations of the company; but as expressed by onlookers, this is not always a good thing. McDonald’s has already made significant changes, including new cooking systems and the reorganization of billions of dollars. So why is the prominent fast food company slowly plundering? Maybe internal recruitment was not the best decision for the McDonald’s company. Observers and investors alike were not pleased the company did not search externally for new talent. â€Å"Given the fact that ge was vice chairman of the company, he probably gad some say in what McDonald’s has done, and it hasn’t done well for the company,† says Bill Cottrell, manager of a large capital portfolio, who also owns 2.5 million shares in McDonald’s stock. Also Mr. Cottrell said h... Free Essays on Changing Of The Guard Free Essays on Changing Of The Guard The Changing of the Guard Ever since the nineteen fifties, the McDonald’s Corporation has been well on its way to becoming the world’s top fast food restaurant, owning 33,000 restaurants world wide. But while McDonald’s is still topping off the fast food industry, it has shown a decline in profitability and production in recent years. This lack of productivity has the investment world up in arms. Both creditors and shareholders are the least bit pleased with the current situation. So on January 1, McDonald’s Corporation will make change in the CEO position. Not only have sales declined significantly, but a loss of more than 40 billion dollars in shareholder investments was incurred under CEO Jack Greenberg. Though Greenberg has been involved in the corporation for a long time, he has been unable to restore the â€Å"fast food machine† to its original condition. While Greenberg will step down as CEO, he will remain a part of the corporation as chief executive through 2005. To replace Greenberg, McDonald’s has chosen former vice chairman, James Cantalupo, as the new CEO. Cantalupo has been a part of the company for 28 years, and is familiar with the goals and expectations of the company; but as expressed by onlookers, this is not always a good thing. McDonald’s has already made significant changes, including new cooking systems and the reorganization of billions of dollars. So why is the prominent fast food company slowly plundering? Maybe internal recruitment was not the best decision for the McDonald’s company. Observers and investors alike were not pleased the company did not search externally for new talent. â€Å"Given the fact that ge was vice chairman of the company, he probably gad some say in what McDonald’s has done, and it hasn’t done well for the company,† says Bill Cottrell, manager of a large capital portfolio, who also owns 2.5 million shares in McDonald’s stock. Also Mr. Cottrell said h...

Reconstrution essays

Reconstrution essays The history of race relations and labor from the Reconstruction to the 1890s involves many different ethnic groups. Some of these groups were African Americans, Chinese, Japanese, Mexicans, American Indians, and the Irish. White Americans believe that they were superior and none of the other groups were capable of taking care of themselves, and who else was better to take care of them but the supreme white man. All of these groups faced racism and much hatred from the white man, and none of these groups were thought to be equal to the white man. It was many of these ethnic groups that labored to build the United States of America. Even after the slaves were freed they were still looked at as an inferior human being. Some white groups had formed, such as the Ku Klux Klan, to rid their State of the blacks, and were allowed to maim and murder when the Federal Government decided that the Fourteenth Amendment was only to protect citizens from actions by the State and prosecution by the Federal Government might be illegal. (Henretta pg.495). The ending of the Civil War had freed the slaves, but had done little to make them equal to the white groups. They had the right to vote but many were to scare to go vote for they risked being killed. They were allowed to do sharecropping but many had no money to buy the necessary seed and equipment to be able to produce enough food for the family and some for sale. Many turned to growing cotton because it was a good cash crop, but this caused South a decline of grain and livestock. All of these factors cause the South a stagnant farm economy and the Southern people blamed this on the blacks, once again giving the whites a reason to hate the freed blacks. (Henretta pg. 494) The Chinese were faring no better than the freed blacks. During the California gold rush more than 200,000 Chinese immigrated there. When the gold ran out they turned to labor force to survive. Th...

Would the anti-smoking ban affect the strategies of a restaurant Essay

Would the anti-smoking ban affect the strategies of a restaurant - Essay Example Bans on smoking in restaurants and bars are appearing increasingly in many European countries, like Ireland (2004), Italy (2005), Sweden (2005), Norway (2004), and introduction is expected in many more in the near future (Rosted, 2006, p.34-9). In the U.S. many states have enacted a complete smoking ban in all restaurants and bars including: California, Delaware, New Jersey, New York, Connecticut, Maine, Massachusetts, Rhode Island, Utah, Vermont, Washington and Montana. Proponents of smoke-free restaurants cite a number of reasons to bar smoking in dining establishments. First, reduction of carbon monoxide, a contaminant present in tobacco smoke. An increased level of carbon monoxide has been shown to cause headache, chest pain, alteration of blood pressure and nausea (Steenland, 1992, p.48-54). Medical research demonstrates that second-hand tobacco smoke causes 35,000 to 40,000 excess deaths from heart disease per year in the U.S. alone. As a Gallup Poll shows, 52 percent of Americans believe second-hand smoke is "very harmful." The New York Department of Health found in a 2004 study that air pollution levels had decreased sixfold in bars and restaurants after the ban went into effect. The study also found that 97 percent of the more than 22,000 establishments inspected by the city from April 2003 through February were found in compliance with the new law and that 150,000 New Yorkers reported less exposure to second-hand smoke in their workplaces since the ban took effect (Zagat, 2004, p.43-6).Citizens of Helena, Mont. voted to ban smoking in all public places. Six months later the state Legislature rescinded the ban. During the six month ban, heart attack rates dropped by 58 percent. Once the ban was lifted, the heart-attack rate went back to previous levels (US Department of Health and Human Services, 2000, p.132). Another example: a study of Norway's 2004 smoke-free workplace law in bars, restaurants and night clubs has proven the law to be a huge success with staff breathing improved, nicotine in their urine eliminated and air quality has been cleaned up (Rosted, 2006, p.88-96). The thought of more smoke-free restaurants seems to be attracting patrons. A study in New York reports that 96 percent of those surveyed are dining out "as often" or "more often" since a smoke-free dining ban was established. What's more, restaurant openings outnumbered closings by a 2-1 ratio (Zagat, 2004, p.52-6). Second, the smoking ban results in a multitude of benefits for the management and safety of the restaurant, including decreasing the sick time of employees, limited liability of harm to employees, and decreased risk of fire hazards. It provides a healthier environment in the restaurant and decreases sick time of employees bothered by colds, sinus problems, asthma, and other respiratory problems triggered by second-hand smoke exposure. The law cuts the maintenance costs by eliminating burns to carpets, booths, tables and other furnishings. Smoking ban gets rid of dirty ashtrays and ashes and butts on the floor. It keeps the restaurant's owners from worrying that bread and pastries will pick up smoke odour. The law does away with complaints from non-smokers bothered by the smoke in the establishment. It makes seating easier: the restaurant's employees won't have to worry about putting customers in the

Growth of equal opportunities in the public sector organisations Essay

Growth of equal opportunities in the public sector organisations - Essay Example The United Kingdom has progressed in provision of equal opportunities in the workplace.This has been seen by establishment of commissions, enforcement of policies and implementation of equal opportunities for members of the public sector. All these ideas and developments will be examined in the subsequent section of the essay.There are three main Acts that affect the way employees receive fair treatment in the workplace. The first piece of legislation is the Sex Discrimination act. This act seeks to protect the rights of women in the workplace especially public organisations. Women should not be denied the right to access an employment opportunity or an opportunity to develop in their work place based on their gender. This means that those stereotypes who believed that women cannot perform certain tasks have been put to task.The other two pieces of legislation that have been put in place are the Disability discrimination and Race Relations. These two acts provide that during employme nt issues of disability and race should be put aside when making decisions concerning employment. Therefore employers practicing this will be guilty of an offence.This commission was established for streamlining of employment opportunities in the Civil Service. Its purpose is to ensure that there are no cases of discrimination based on gender. It holds the firm believe that both women and men should be given the same treatment. It also believes that any employer should practice fairness when they are employing or recruiting members. Policies in District Councils There are a number of District Councils that have enforced policies that affect equal opportunities in the work place. (Cornwall County Council, 2007)One such group is the Mid Bedfordshire district council. The main idea behind the policy is to ensure that all people in the council have access to equal opportunities during service delivery and employment. It does not tolerate any unfair discrimination based several issues including gender, race, marital status, disability and sexual disability. This applies to all the people who interact with the organisation. In employment, the council ensures that it will respect the differences that are present in society and should be able to reflect these differences in its staff members. This implies that recruitment should not have any elements of discrimination. These means that managers or members in position of power should not use their positions for It also believes that there should be training and development in the sector to ensure that all workers are aware of their rights and no one should infringe them on the basis that they have the power to do so. It has therefore empowered its employees in this regard and given them the tools to fight for themselves. Lastly, this council believes in the efficient communication and monitoring of policies to ensure that the equal opportunities policy is adhered to on the ground. After monitoring the situation on the ground, the council conveys the information to members of its team. Similarly, the Leicestershire County council holds similar views. It believes that members of the public and members of staff who come in contact with the council should be made to feel valued and should not experience any discrimination. (Leicestershire County council, 2007) Policies in the police force The Warwickshire Police has made a Scheme that relates to gender. It is called the Gender Equality Scheme. This scheme was started this year and will continue into the next three years. It aims at protecting all members of the workplace against gender discrimination. The Scheme was a combination of ideas got from members of the Police Force staff, members of the pu

Drawing on one area of public policy, discuss the role and impact of Essay

Drawing on one area of public policy, discuss the role and impact of International Organisations in the policy process - Essay Example Notwithstanding the above mentioned, the present day mandate of the Bank is broader; alleviation of worldwide poverty in collaboration with its affiliate, the International Development association. The principal aim was to come up with worldwide economic rules which would avert a recap of the Great Depression and its aftereffects (World Bank, 2002, p.1). The USA was on the forefront in these negotiations as it was already evolving from the war with a clear cut technological, military and economic superiority over all other Western partners. The United Kingdom did constitute a measurable portion of the party; not because of its position in the alliance as at that time, but also by the virtue of its representation at Bretton Woods by the globally legendary economists. John Maynard Keynes. As per the Bretton Woods’ planned new system, the IMF was placed at the core of a new-fashioned monetary system, being in control of a system of fixed but at the same time adjustable exchange rate and lending on an austerely short-term basis to countries facing short-term balance of payments crises. Investment in the post-war economy would be smoothed by the World Bank (the International bank for Reconstruction and Development), which would solicit capital in money markets and advance it at expedient rates to war-torn and developing countries. The very original plan of the Bretton Woods was for the first time considered by the Cold War (World Bank, 2002, p.1). The Marshall Plan publicised in 1947 availed the United States of America with a more instantaneous bilateral way of assuring investment, stabilisation and reconstruction in Western Europe. Nonetheless, by the 1950s, both the World Bank and IMF were unpretentiously taking on a key position in the international economy. While the IMF was concerned with the above-mentioned exchange rate system management role, the World Bank was involved in

My writing Learning Experience in this class -where I started from the Essay

My writing Learning Experience in this class -where I started from the beginning of the class to now - Essay Example Both strategies are concerned with collection of ideas prior to actual writing. I also learned about clustering which is considered as higher level of pre-writing because in this strategy, the ideas are inter-connected with each other. At this point, the relations of each idea are being considered. On the other hand, tagmemics involves initial analysis of the subject. It is divided among particle, wave, and field perspective. The particle is the topic or idea. The wave is the manner by which the particle was affected by time. The field is how the unit is seen in a larger perspective. These learnings helped a lot in my preparations for writing. They helped me gather my ideas prior to actual writing and plan how to relate each idea to suit my topic. I also learned how to develop effective paragraphs. I learned the importance of having an introduction and conclusion in my essays. I realized that there is a need for me to introduce the topic of my essay at the first paragraph so that my readers will be able to know at first glance where the essay would be leading. I also learned that each sentence of the paragraph must relate to one idea and that each paragraph must have some relation to the preceding paragraph so that there will be smooth presentation of ideas. As a writer, I cannot just insert paragraphs where I wanted to, but there must be some logical relationship between and among paragraphs. The The different types of definition essays were also taught in the class. Before, I thought that I could just state and include in the essay everything and anything about a particular subject just to be able to come up with a definition essay. However, in my class, I learned that there are four (4) different types of definition essay, to wit: by function, by structure, by analysis, and by contrast. A definition essay by function means that the writer has to explain

Universal Child Care Tax Benefit Reform in Canada Assignment

Universal Child Care Tax Benefit Reform in Canada - Assignment Example This essay elucidates on the tax reform nuances, regarding increase of childcare tax benefit in Canada. This enhanced child benefits structure aims towards replacing the preceding Child Tax Credit benefits. There has been some sort of controversy regarding the eligibility of the child tax benefits. The basic guideline is that, that the major beneficiaries should be families with the minor children. To qualify for this, there has to be the aspect of completing a specified Application form. Completion of that form ensures that all the records are safely kept for the sake of subsequent analysis For the past decade, international organizations and industrialized countries have shown increased interest with regards to government involvements in child care. The concept behind this fact is that; that there is a general consideration of subsidizing child care programs. This tax measure often affects the entire citizens. However, most empirical studies put greater focus on the preschool children and the systems of the means-tested transfers. Based on the investigation, regarding the effects of the Canadian child care universal reforms on the parent’s participation in labor force; it worked towards shedding some light since a group with younger children had varying responses from their counterparts who had older children. it can be concluded that this tax measure tend promote some sense of horizontal equality in one way or the other. This mainly occurs when it comes to the gender-based issues

My writing Learning Experience in this class -where I started from the Essay

My writing Learning Experience in this class -where I started from the beginning of the class to now - Essay Example Both strategies are concerned with collection of ideas prior to actual writing. I also learned about clustering which is considered as higher level of pre-writing because in this strategy, the ideas are inter-connected with each other. At this point, the relations of each idea are being considered. On the other hand, tagmemics involves initial analysis of the subject. It is divided among particle, wave, and field perspective. The particle is the topic or idea. The wave is the manner by which the particle was affected by time. The field is how the unit is seen in a larger perspective. These learnings helped a lot in my preparations for writing. They helped me gather my ideas prior to actual writing and plan how to relate each idea to suit my topic. I also learned how to develop effective paragraphs. I learned the importance of having an introduction and conclusion in my essays. I realized that there is a need for me to introduce the topic of my essay at the first paragraph so that my readers will be able to know at first glance where the essay would be leading. I also learned that each sentence of the paragraph must relate to one idea and that each paragraph must have some relation to the preceding paragraph so that there will be smooth presentation of ideas. As a writer, I cannot just insert paragraphs where I wanted to, but there must be some logical relationship between and among paragraphs. The The different types of definition essays were also taught in the class. Before, I thought that I could just state and include in the essay everything and anything about a particular subject just to be able to come up with a definition essay. However, in my class, I learned that there are four (4) different types of definition essay, to wit: by function, by structure, by analysis, and by contrast. A definition essay by function means that the writer has to explain

Health and Culture Essay Example | Topics and Well Written Essays - 500 words

Health and Culture - Essay Example A Culturally Appropriate Health Education Program on HIV/ AIDS for Africa Relationships and Expectations One of the most important features in an AIDs prevention campaign would be â€Å"the cultural, social and economic constraints on most African women’s ability to comply with advice to limit partners and use condoms† (Peltzer, 2001, p.171). Poverty and subordination of women are the root causes of women acquiring HIV/ AIDS. Males play the dominant role in sexual relations; hence health promotion campaigns to eliminate HIV/ AIDs should focus on addressing culturally related sexual beliefs and behaviors leading to the disease. In the prevailing traditional family groups, the empowerment of women is crucial to strengthen their position in decision making on life choices. Cultural Empowerment of the Target Group It is important to leverage culture to empower the target group. Interventions should stengthen the currently isolated traditional family systems by informally co nnecting them to the larger national community.

Representation of families in animated sitcoms Essay Example for Free

Representation of families in animated sitcoms Essay Introduction: For my research investigative, I will be comparing the representation between two popular American sitcoms Family Guy and the Simpsons. Both are animated situation comedies, using a conventional nuclear family to portray the typical American family and their lifestyle. Using media textbooks extracted from theorists such as Roland Barthes and Vladamir Propp, I will investigate how they both use the same narrative structure to create their sitcom. I will also use the internet to develop the ideas of the sitcoms and use this to define the narrative patterns between the two sitcoms. The Simpsons: The Simpsons was first created by Matt Groening and was broadcasted on the 19th December 1987. This became the first animated comedy sitcom, catering to the whole family. The characters confirm the idea of a nuclear family living a typical American lifestyle; however the family coherently faces a dilemma which is always solved at the end of the episode. The episodes are normally self-contained narratives involving equilibrium, disequilibrium and a resolution. For example, the protagonist Homer Simpson will begin the day getting ready for work and faces a dilemma at work, in most cases the whole family will attempt to solve together, rather than Homer attempting to figure out on his own. The idea of the families involvement to solve the problem reflects the opening sequence where the family sits down together to watch television. The idea of togetherness with the family effects how the audience will perceive stereotypical families on T. V. The setting also reflects how the audience sees the ideological family. Springfield is a fictional state based in America consisting of a close knit community and many other characters appear on the episodes. The family appear to look like a conventional family; however they have their individual personalities. Homer: A Safety inspector at a power plant, he expresses a careless personality and dominates a crude, ill-mannered, and lazy characteristic, always providing for his family and heavily devotes his life to them. Marge: a typical American housewife and mother, her strong moral values and patient manner are put down by her troubled children and her gawk husband. Bart: A troubled 10 year old often bullying Lisa his sister and lack of respect for the authorities and the community, Bart is one of the most prominent characters. Lisa: an 8 year old strong-headed activist who due to her intelligence sees herself as a misfit with the Simpsons family. Her personality does reflect Marge, however her liberal belief differ from Marges democratic beliefs. To sum up their family, the baby Maggie only communicates through her pacifier and the pets Santas little helper and Snowball IV reinstates their family friendly ideology and safe atmosphere. Most of the episodes are based in Springfield, the home of the family, and the opening sequence shows the camera zooming into the state of Springfield, depicting a birds eye view of the local school, the donut shop (which is significant on Homers characteristics), the town hall and the supermarket all are significant towards their regularity and familiar location. The bold yellow headline and blue sky signify the opening sequence of the sitcom. The soft yellow, blue and white colours reinforce the idea that the sitcom is family friendly also considering the baby-type font used. This can be known as a memorable hallmark. Their gag names and catchphrases have developed neologism; creating their own catchphrases which often audiences can acknowledge them from have made them common. Even though they are animated characters which can develop, the producers have chosen not to and have stayed the same, although the new technology which has developed over the past decade can transform them. They have recently updated the opening sequence, revealing more characters that appear more often in the episodes. This idea keeps the audience interested in character development and the change of characters over time. One idea that hasnt changed since the beginning of the Simpsons is the theme song which is recognised as the Simpsons theme tune all over the world. The orchestral soundtrack is lively and upbeat, which proves the entertainment aspect of the sitcom. The Simpsons had been provided to humour families during prime time, capturing audiences with its exciting linear narrative and realism in each episode. However The Simpsons had been criticized frequently for their lack of quality in the episodes and Bart Simpsons rebellious nature having an effect on boys and acting as a role model towards the younger male audience. Family Guy Family guy consists of the Griffins, a dysfunctional family set in a fictional town of Quahog, Rhode Island America. This is also a situational comedy; however the content contains satirical adult humour, amusing American culture. Its mostly recognised for its cutthroat gags on disability, sexual behaviour and cutaway scenes. The Griffin family is constantly compared to the Simpsons, consisting of similar family values and characteristics. Peter Griffin: male protagonist; an overweight safety inspector at a toy factory, recognised in America as a stereotypical blue collar worker. He is often known for his inappropriate nature, reminding the audience of an immature child. Lois Griffin: Mother and wife of the Griffin family, a typical housewife, grew up in a wealthy family, and married Peter Griffin. She teaches piano for an extra income. However she spends most of her time caring for her family. Chris Griffin: The teenage son of Peter and Lois, he appears to have taken Peters genes and deals with typical adolescent inconveniences; girls, acne and school. Meg Griffin: A self-conscious teenage girl who struggles to be accepted in not only school but also at home. She is regularly at the hind end of Peters jokes. Stewie Griffin: A one year old toddler who frequently is misguided about his sexuality. His evil nature is often taken out on his mother, who he repeatedly masters a plan to kill. His sophisticated speech and maturity juxtaposes typical toddlers description. Brian Griffin is the speaking pet dog, following an anamorphic behaviour. He has a refined speech and often corrects Peters immature behaviour. Despite the fact that Brian is a dog, he enjoys human activities and dates women regularly. Brian appears regularly in episodes, and on occasion appears in special episodes with Stewie, travelling in an epic adventure as Dog and toddler. During the episodes the storyline is always cut off on a tangent, and a new storyline is created. This may be seen as difficult for audiences to follow the plot; however it is always based on two centered narratives. The storyline also follows equilibrium, disequilibrium and a resolution, however on one episode where Stewie kills Lois the plot continued onto another episode, finally resolving the problem. Most of the episodes are set within Quahog, and some specials reside in Stewie and Brian going to a different country such as England and Germany. The opening sequence depicts the conventional family setting; Lois and Peter are placed on the piano, happily playing in unison. The other family members appear after, joining together symbolises the family values enforced in the typical idea of a conventional family. Family guy appears to share the same family values as the Simpsons, however the content and the audience is clearly different. The simpsons share family values and humour the typical American culture, however their humour is directed towards adults and children, using satirical wittiness and frequently punning on American products such as Mad TV or the actual TV production company that shows the Simpsons, Fox. Whereas family guy is shown during the late night schedule and the content uses extreme vulgar adult content, profanity, violence and nudity. In a sense, family guys title does mislead the audience into thinking that the program will be based on the same values the Simpsons produces. This is where they differ in style and content. Following my research, I have decided to challenge the conventional representation of families in sitcoms. I will create a DVD poster of a brand new situational comedy based on a family which appear to be a dysfunctional family which struggle to follow the conventional structure of a beginning scene, a dilemma then a resolution. They share the conventional ideology that families are appeared to be shown. I will use Adobe Photoshop to create my poster and Macromedia Flash to create the characters. Stereotypically, the male protagonist is portrayed as reliant on the other family members to bail him out. However in my production, I will portray the male protagonist as independent and smart and place the male characteristics on another character, for e. g. the son.

Impact Of Mobile Technology For Students Information Technology Essay

Impact Of Mobile Technology For Students Information Technology Essay In todays world mobile devices are used as not only for communication tool but also it is used as other purposes like instant mail, uploading photos, SMS and digital library. In 19th century mobile are introduced only for voice call but now there are many features are implemented in the mobile devices so they can communicate and gets entertainment with new mobile technology like games, internet, mp3 player and videos. People can use mobile devices with new technology and they can use their mobiles in this way. According to Hosny, Mobile devices are of many types such as cellular phone, ipods, PDAs, wireless data networks and Bluetooth devices which are presently in the market. There are many mobile technologies which are used in the mobile education which are very helpful to the university students. The technologies are Global System for Mobile communication (GSM), SMS, Wireless Application Protocol (WAP), 3G technologies, Bluetooth technologies and XML these are technologies which are used in the Mobile education. WAP, this technology is used in the mobile to connect the internet and access the internet. 3G technology provides high range of bandwidth so user can access the data very fast and efficiently. 3G phones provides in such way that mobile can be used as computer as we can see TV and read newspapers and digital books. XML language is a Meta language that communicates the data. It is used mainly to develop mobile applications. Introducing mobile technology like smart phones and e book readers in mobile devices helps the students a lot. Students can use their laptops in a particular environment like universities and classrooms but they can use their mobiles where ever they can. E books are those which are in digital form they can download and access the e books through their mobile devices. As these devices are portable and now a days most of the mobiles have Wi-Fi technology students can use their mobiles for personal use no one cannot use their mobiles without their permission. Students cant take laptops from one place to other every time. Students can use their mobiles for on-line bank transactions. Video streaming can also be accessed by using separate software in mobiles. Now implementation of new technology like Bluetooth they can share files from one mobile to other mobiles (Ling et al, 2002). With the new technologies that are implemented in the mobiles devices (blackberry and i-phone) are very useful for the university students. With Smartphone students can access e books that are very useful for education purpose and its time consuming. All the time students cant go the university library and access their computers. Students can store the course content information in their mobiles and retrieve the information about their course. When students are travelling in public transport if they want any information regarding student support services they cant open their laptops conveniently and cant access the internet but they can use their mobiles conveniently. As mobiles are light weight they can take with them anywhere. The main advantages of mobiles are they are not hyperlinked and they are network shared so people can access the data very easily. Students cant talk chat or video conference in flexibly because its private for them but students can chat with their mobiles mo re flexibly with their mobiles. Mobile learning is very useful to the university students because if students fail to attend a particular reason he can directly access the lecture in their mobiles but university must implement this technology so that students can benefit. Mobile learning helps the students to be flexibly in their learning. There is also disadvantage of mobile learning because university students cant to some practicals such as labs related to the electronics, VLSI labs, networking related labs. So students can start learning in mobile but not able to electronics and network related practicals. if they cant attend the university this shows negative impact on their studies and also people cant access more e books in mobile because of less memory (nor et al, 2006). Students who are using mobiles in high school stage can have negative impact on their studies and cant concentrate on their studies. High school students can misuse the mobile technology because they are very crazy about new technology mobiles. School students can easily addict to the games that are implemented with new technology (animated, bike racing etc) that will show a great negative impact on school students. School administrators should take care of not using mobile phone in their school because they cant concentrate on studies in the class room. Parents should take care of their children by not using mobile phones in nights if they addicted to mobile games they will not sleep in time and fell full stress when they get up in the morning. Mobile technology helps business people more compared to other category of people because business people travel more from one place to other place of business purposes. If there is no wireless networks in which they are travelling it is very difficult to access internet if they is also having laptops with them but there is no problem with the mobiles to access internet as mobiles are network share connectivity. Business people, if he is higher official in the organization if he cant give correct information related to business issues when is travelling this will lead to many problems in the organization but he can solve problems by new trend of mobile technology. According to the hosny and pagani all of them are mentioned about the positive impact of the mobile technology but there are many negative impacts of mobile technology. But people who are not aware of new technology cant use of mobile technology. If mobile phones are stolen all the sensitive information that can be taken that leads to many problems especially to business people. They mainly focused on advantages of mobile technology and they should have also focused on the disadvantages of the mobile technology (Hosny , 2007). 1.1 Draw Backs With the Mobile Technology for Students By using this, mobile phones emit microwave radiations to communicate with each other. By accessing internet in the mobiles there is scope virus threat which can affect the mobile devices and can lose the important data. Students can addict in using this technology which shows negative impact on their studies. While driving their vehicles people who are using mobile phones must be kept aside if they use those leads to accident sometimes. 1.2 Project Outline Research approach I follow to do my research is deductive approach. Qualitative method is used to study this research by conducting group of interviews to the people like university students, high school students and business people. I will collect the data by conducting In-depth interviews to university students and focused group interviews to high school students, common people and business people. I will select the university students because they can use the mobile technology more for education and entertainment purposes and high schools students because they are very crazy for use of mobile phones and business people because they use mobile phones for their business needs. I will collect the data from the different people how the mobile technology is used in their daily life. Qualitative method: I will conduct In-depth interviews to the university students and prepared some set of questionnaires which are yet be asked in the interview and I will use tape recorder as data collection instrument to collect the data from the university students. Data that I collected from the different people is answer to what is the impact of mobile technology on the students. Many university students have so many benefits of mobile technology and many students have some problems in using mobile technology. Implementation of mobile learning in the universities is a good idea to implement m-learning in the universities. Through m-learning, university students can listen to lecture class or tutor sessions through mobiles by using m-learning technology but students cant get the practical knowledge. With the introduction of GPS system in the mobile devices they can track any information about the university but it needs permission from the university but information can be acces sed for the particular student who is studying in that university. Many students use their mobiles only for entertainment and social networking websites and they could not be used as mobile education purposes. Students can lose their mobiles very easily and the important information can be lost with mobile it leads to many problems for the university students. Some students use their mobiles only for their daily life use but not for other purposes because they are not aware of new technology (Hosny, 2007). School students can use their mobile only for chatting, SMS and playing games with mobiles. Mobile technology cant be used for the education purpose because they cant concentrate on studies with the mobiles and they are diverted to entertainment purpose with those mobiles. I think school students use their mobiles only for playing games when they are free and not for any other purposes. Most of the students are not aware of the new technology and what software used in their mobiles. Common people who are using mobiles cant spend their day without the use of mobiles. Some common people who are working can listen to songs and play games in their mobiles when they are bored when they are travelling in public transport and some applications in their mobiles benefit a lot. Some of the old people can spend their day without the use of mobiles and by using mobiles they can have some impact on their health because of radiations from the mobile phones. There are many problems with this newly invented mobile technology because people are not aware of these new technologies and sometimes they can misuse these mobile technologies. Mobile battery should be manufactured in such way that battery should be charged so that users can use enjoy the applications in the mobile devices. Low effective battery cant give much life to the mobile devices. Security is main concern for every technology. If they dont provide more security, users cant buy mobiles which provide less security (Sattler et al, 2010). 1.2.1 Aim and Objectives Aim: The main aim of this paper is to do a proper research on the impact of mobile technology on the students daily life. Objectives: One of the objectives of this paper is to analyze the usage of mobile technology on the students. To find how mobile technology had impact on the people in the present world. To do a proper research on the mobile technology on all types of age people. Main concentration is how students are using the mobile technology whether they are having the good impact or bad impact on the students. 1.3 Research Questions Is mobile devices has the technology that supports mobile learning? How often do you use regularly students use mobile device (like using internet, MMS, SMS etc) for your course activities in class room in a day? 1.4 Deliverables: How Mobile technology has impact on the students Information which is gathered from the students need to be arranged in the structured format. Later on concentrating on each review proposed to do a research based on the opinions which matched mostly. Different types of method are concentrated on doing the research on the students. Suggestions are noted from the students on the impact of mobile technology. Previous researchers data related to the impact of mobile technology on the people need to be concentrated. 1.5Evaluation The new generation people are very much attracted to the web based resources, social networking and digital media. As the people are grown with the web especially students must be encouraged to use of mobile technology in their university campuses so that they can again diverse range of experience. Only some of the students are using new mobile technologies and other students are using only for making phone calls. Students who are not following the traditional process of learning mobile learning are very useful to those students. The main advantage of the mobile learning is students can access anywhere and at any time. Mobile technology is less cost effective compared to other technologies. Students can use SMS to answer there Quiz questions online with new SMS server is implemented in mobile devices this helps the students so that they can answer all the questions at any time instead of sitting at one place. But there are some problems with this as mobile devices have small keypad i t is difficult to type and they can enter wrong characters it leads to problems. People who are living in the rural areas can again many benefits by using mobile technology because in rural areas they cant have the broadband connection. People who earning less income and people who wants to save money they can use mobile technology as it is very cheap compared to other broadband technology. Compared to computers and laptops, mobiles have disadvantage because they have small screen resolution, less memory and battery life is low. This will show impact on mobile educational application which in turn affects the students. Mobile learning helps the students to be focused for long time, can raise their self confidence and can experience more learning on individual modules. 1.6 Research Methodology The procedure in which the information is collected and handled in the process of designing the desired system is the research methodology. The information set for the purpose of research can be generally categorized as: Qualitative research and Quantitative research. Qualitative research is defined as the research which aims to develop the understanding of how and why individuals and group of persons (social world) operate in a particular approach. Whereas the Quantitative research is defined as the research implicated or interested with the examining entities where the prevailed observations and measurements can make without prejudice and repeated by investigators. .

Vonneguts Cats Cradle :: Vonnegut Cats Cradle

Vonnegut's Cat's Cradle vs Our Assumptions Regarding War, Progress, and Religion If one of Vonnegut's purposes for writing is "to poison minds with humanity" (qtd. by Scholes, per Griffin), then the weapon of choice in Cat's Cradle, is satire. Cat's Cradle "poison[s] minds" only by revealing the toxins that are already present in the system. Vonnegut's brand of satire serves as a sort of syrup of ipecac on human folly, and if we are "to make a better world" as he would have it, we should understand how truly virulent human enterprise can be. Cat's Cradle holds no punches on conventionally held beliefs and opinions. Whether in regard to religion or science, business or government, sex or war, all topics are at the mercy of Vonnegut's lampooning. The issue of religion is certainly a major target for Vonnegut, and he ingeniously uses irony to satirize religious folly. Cat's Cradle introduces the new, non-religious religion of Bokononism, which, according to its own doctrine, is entirely based on lies (14). By merely asserting that Bokononism is a more truthful religion because it is based on lies, it becomes as error-ridden as any other religion, including Christianity. An example of this is in Chapter 3, not coincidentally entitled "Folly." Here, we are introduced to an Episcopalian woman who claims to "understand God and His Ways of Working perfectly" (13). When John (or Jonah) discovers that this woman cannot read a simple blueprint for a doghouse, he sarcastically suggests that she ask someone to get God to explain it t o her, and in her anger at his effrontery, the woman fires him. John ends the chapter by stating "she was a fool, and so am I, and so is anyone who thinks he sees what God is Doing" (13). All of this is correct according to Bokonon, we are reminded (13), but we mustn't forget that Bokononism is a religion based on lies.

Narrative - Life with Escher :: Personal Narrative Essays

Narrative - Life with Escher If you were to diagram my life, it would look very much like a drawing of Escher. Sometimes I feel like I'm the hand that's drawing a hand that's drawing itself. Other times I feel like I'm locked in one of those inescapable paradox cages. But most of all, I feel like I'm on the ever-ascending stairway that never goes anywhere. Life's canvas was not designed to be painted by human hands. Constrained by the limitations of space and time, crippled by the human inability to see the entire painting at once, and gifted with an uncanny lack of judgement, I smear and smudge what I cannot go back and fix. At the same time, I worked hard to render my own image impeccably clear without the faintest idea of who I really was or the realization that I was constantly in flux, changing as often as a lonely flower bends before the force of the wind. Once I began to find outward stasis, my inward person grieved that I was not in the end what I wanted to be at the beginning. My attempts were futile. I then looked to the Maker of the canvas and the Master Painter to draw something more perfect, more beautiful upon my heart and frame. But do I put down the brush and lay aside our pencils? No. I stupidly scribble all over the masterpiece of my Creator. Even if He asks me to stop (I only hear him if I haven't destroyed the ears He painted in) I stubbornly confound His every stroke. Worse, I think I made an improvement. My life is also like Escher's paradox cage. This cage is of my own drawing. I thought I was building a palace for myself, but it restricted my movement. My own creation bound me, kept me from following the loving words of the Master Painter. He erased it for me once, but I was dumb enough to paint it back into existence. The funny thing, of course, is that it's just like the paradox cage. It doesn't really keep me inside. I just think it does. From my perspective, I have the illusion that it's an impregnable fortress when it's only a fake facade that need hold no one in, rendered so by the Master's nail-pierced hands. In the end, I choose to stay inside, though if I listened close, I'd hear the words of the Painter, guiding me through the illusion and onward in my life.

Psy 240 the Nature-Nurture Issue Essay

The Nature-Nurture Issue The nature versus nurture perspectives have been have been argued for centuries. The pro-nature perspective follows the theory that genetics and biological inheritance determine behavior, internal forces or stimuli; the pro-nurture perspective follows the belief or theory that experience and environment determine behavior, external forces or external stimuli. The psychology field known as biopsychology researches the aspects of both perspectives using critical thinking and research practices to determine the effects of both of these perspectives on human behavior; the control groups used in experimentation can be human or non-human subjects of a similar species. (Pinel. (2009)). The flaw in attempting to determine what degree of behavior is attributed to nature and what degree is attributed to nurture is that both of these perspectives play a role in how and why a behavior is exhibited. Some of the behaviors which individuals exhibit can be linked to animal or primal instinct, these are behaviors based on nature; however, we must consider that the primal fears we have as children such as fear of the dark, often no longer exhibited in the individual as an adult. This change in the behavior can be attributed to experience over time, the nurture perspective agrees with experience’s influence in behavior. (Pinel. (2009)). The brain is the central focus of the study of biopsychology, and researchers have determined that the brain’s functions are responsible for human behavior; research has determined the neuroplasticity theory of the brain changing based on both genetics and experience. The neuroplasticity of the human brain can be used as an example of why it is important to consider how much of behavior is based on genetics and how much is based on environment; however, it would be difficult if not impossible to determine what portion of behavior is nature or nurture because both effect behavior based on the neuroplasticity theory There are genetic factors that can affect behavior; however, experience and nurturing can assist in controlling some behaviors based on learning or the xpectations set for an individual. This idea makes sense that both genetics (nature) and environment (nurture) play important roles in behavior, the behavior of an individual may change over the course of a lifetime. (Pinel. (2009)). Reference Pinel, J. P. J. (2009). Biopsychology. Boston, MA: Pearson.

Statistics: Variance and Vanguard Total Stock

Statistics Midterm paper 1. : Identify the implied population in the information here. Government agencies carefully monitor water quality and its effect on wetlands (Reference: Environment Protection Agency Wetland Report EPA 832-R-93-005). Of particular concern is the concentration of nitrogen in water draining from fertilized lands. Too much nitrogen can kill fish and wildlife. Twenty-eight samples of water were taken at random from a lake. The nitrogen concentration (milligrams of nitrogen per liter of water) was determined for each sample. The variable in this information is nitrogen concentration (mg nitrogen/l water). a. number of fish b. samples of water taken at random c. the wetlands d. nitrogen concentration (mg nitrogen/l water) in the entire lake e. government agencies 2. Find the technique for gathering data in the study below. A study of all league football scores attained through touchdowns and field goals was conducted by the National Football League to determine whether field goals account for more scoring events than touchdowns (USA Today). a. sampling b. census c. experiment d. simulation . observational study 3. It's not an easy life, but it's a good life. Suppose you decide to take the summer off and sign on as a deck hand for a commercial fishing boat in Alaska that specializes in deep-water fishing for ground fish. What kind of fish can you expect to catch? One way to answer this question is to examine the reports on ground fish caught in the Gulf of Alaska. The following list indicates the types of fish caught annually in thousands of metric tons: flatfish, 36. 3; Pacific cod, 68. 6; sablefish, 16. 0; Walleye Pollock, 71. 2; rockfish, 18. 9. Make a Pareto chart showing the annual harvest for commercial fishing in the Gulf of Alaska. 4. How hot does it get in Death Valley? Assume that the following data are taken from a study conducted by the National Park System, of which Death Valley is a unit. The ground temperatures were taken from May to November near Furnace Creek. Compute the mode for these ground temperatures. 147 153 167 174 182 178 179 182 178 178 167 0 153 144 a. 144 b. 182 c. 167 d. 153 e. 178 5. Find the sample variance s2 for the following sample data. Round your answer to the nearest hundredth. x: 23 17 12 35 29 . 84. 20 b. 67. 36 c. 101. 00 d. 88. 84 e. 126. 25 6. Do bonds reduce the overall risk of an investment portfolio? Let x be a random variable representing annual percent return for the Vanguard Total Stock Index (all Stocks). Let y be a random variable representing annual return for the Vanguard Balanced Index (60% stock and 40% bond). For the past several years, assume the following data. Compute . x: 14 0 36 23 33 25 26 14 14 23 y: 6 5 26 17 24 17 17 5 6 6 a. 4607 b. 4803 c. 5332 d. 4243 e. 4940 Answers: Queston 1: The population is d. – the nitrogen population in the entire lake. Question 2: The technique is a census since all events are to be measured. Question 3. The Pareto Chart is below:[pic] Question 4: The mode is the most frequently occurring value in a set of data so here the mode is 178 so the answer is e. Question 5. The samplle variance is 84. 20 so the answer is a. Question 6. The mean return for the Vanguard Total Stock Index is 20. 8 while the mean return for the Vanguard Balanced Index is 12. 9 (with bonds). Based on this data you would conclude that bonds do not reduce the overall risk of an investment portfolio since the mean return was actually less when the porfolio has bonds in it.

The Chernobyl disaster Essay Example | Topics and Well Written Essays - 2500 words

The Chernobyl disaster - Essay Example There were economic, technological and political factors alongside the almost complete lack of effective health and safety measures were highly evident causes of the Chernobyl nuclear accident. Indeed despite its then status as a military superpower in the mid 1980s the Soviet Union had serious problems that the Chernobyl nuclear disaster amply demonstrated. By the mid 1980s the Stalinist era economic planning and one party political systems of the Soviet Union were beginning to show their age and their propensity for economic failure, administrative inefficiency, and declining political legitimacy. More ominously the Soviet Union’s outdated industries were a danger both to its own people, other countries, as well as the environment. The strain of the Soviet invasion of Afghanistan and a renewed a nuclear arms race with the United States were not taken by the stagnant economy (White, 1990). The main economic and political institutions as well as it systems dated back to the infrastructure constructed by Stalin in the late1920s and the 1930s. The collectivisation of agriculture and industrialisation had been achieved at great human cost, with political obedience and loyalty to the Communists counting for more than efficiency or ability to do their jobs (James, 2003 p. 53). When such an approach was typical of the managers and the workers of nuclear power stations it was always a potential cause of accidents. The Soviet Union had suffered horrendous losses during the Second World War which were partially compensated by the gaining of satellite states in Central and Eastern Europe, as well as the desire to prevent itself being invaded ever again (James, 2003 p. 301). Yet the onset of the Cold War meant that the Soviet Union took undue risk in both its civil and its military nuclear programmes in order to generate electricity and make atomic weapons as quickly as possible. Undue risks that

Time in A Rose for Emily Essay Example | Topics and Well Written Essays - 2000 words

Time in A Rose for Emily - Essay Example This research will begin with the statement that Time plays a very palpable role in William Faulkner’s short story â€Å"A Rose for Emily.† Through Faulkner’s approach, not only do readers get a glimpse of the old South of the 1800s, but they are given an idea of the story’s early 1900s present through the voice of the narrator(s). However, even in dealing with aspects of the past, Faulkner shows that time can and will affect changes however much they might be shunned or ignored by those trapped within its domain. Throughout â€Å"A Rose for Emily,† readers experience the rigidity of the past, the flexible nature of the present and the battle constantly fought between them. By utilizing several of the older characters in the story as symbols, Faulkner demonstrates the unchanging and unchangeable nature of the past through the actions of these characters. Standing out as the prime example for his case is Miss Emily Grierson herself, as inflexible and unchanging as possible. Miss Emily’s inflexibility is demonstrated in several instances, most notably when she insists the Aldermen speak with Colonel Sartoris regarding the question of her taxes when â€Å"Colonel Sartoris had been dead almost ten years† and when she refused to acknowledge her father’s change of state upon his death. â€Å"Miss Emily met them at the door, dressed as usual and with no trace of grief on her face. She told them that her father was not dead. She did that for three days, with the ministers calling on her, and the doctors, trying to persuade her to let them dispose of the body†

Gun Control or any other interesting philosophical topic., i don't Essay

Gun Control or any other interesting philosophical topic., i don't mind - Essay Example Such essential rights allow the citizen of United States as the independent citizen without any control. The expression â€Å"gun control† has different meanings for different citizens and there are some counter laws have opposed the condition for the last many years that gives protection to firearms. Under the gun control, it involves the rules and regulations developed by the government that bounds the right of the a gun users in order to buy, carry or operate the firearm in order to eradicate the negativities of the gun owning in the form of robbery, theft, abduction, murder and other criminal activities. This right limitation matches the Kant’s model that explains that the morality of the action depended upon the intention of the individual and not on the consequence of that act (Tampio 68). The issue under question is the limiting of the citizen’s right to carry the arms will not match the interest of everyone. For the gun control matter, there are two major groups that have opposite believes and includes individual rights and utilitarianism. Both the theories cannot exist at one time and it is completely against the utilitarianism to grant the full rights to the citizen to own and freely use the gun and ammunitions. By using this theory, the government derived the gun control rule that is in violation to the complete freedom and human rights of the citizen. However, from the constitution point of view, it is absolutely lawful to regulate firearms but on the ethical grounds, it is not right. The second amendment has the term â€Å"well regulated† that is subjected to many arguments. According to some people, the expression well regulated meant to be the controlling aspect or the ruling aspect from the government perspective. On the other hand, there are other meanings of the phrase which is not acceptable by many individuals. In other words, regulated can be considered as properly operating for the benefits of the country. It is no denial in the fact that reduction in the criminal activities considered as the better option by everyone. Gun lawyers are of the view that it is the possession of the gun that motivated the criminal to do the act and thus, gun has a vital role in the increment of the criminal activities. The said words are the main line for the anti-gun campaign. The debate that guns is used for conducting the crime and possession of guns are harmful based on the immediate function; therefore, it will be in the interest of the nation to outlaw the gun carrying and use. on the contrast, there are certain lawyers like Gary Kleck who is also the professor of criminology in Florida state university presented the statistics that citizens of U.S are protecting themselves 2.4 million times each year from the criminals by making use of their guns. The study was conducted in 1993 by the professor and more than 6000 families were involved in the survey study. The bureau of justice had the statics of 1.1 m illion criminal acts that were enforced by the use of gun in 1992, that revealed a relationship between the high use of gun power and the lowering of criminal activities. Under the light of legal gun control policy, practicing of filing of cases against the people became common, in them most of the cases were subjected to gun producers, who are not only producing but spreading the deadly weapon. While the lawsuit in between US and Emerson, a

System of Structuring Cities and Understanding Interactions between Essay

System of Structuring Cities and Understanding Interactions between Individual Components within Sets - Essay Example Jane Jacobs illustrates this point most clearly in her chapter in The Death and Life of Great American Cities, â€Å"Uses of Sidewalks: Safety.† In this chapter, Jacobs attempts to analyze the ways in which sidewalks serve as a safety network for various cities. They do this in several ways, from the most basic, elevating and separating pedestrians from bikes and cars which could be dangerous to them, to much more complex systems. It is incredibly important, however, that Jacobs recognizes that the sidewalks in and of themselves do very little to create or destroy a safe environment. Jacobs indicates that people are not merely â€Å"passive beneficiaries of safety or helpless victims of danger† on sidewalks (30), but rather, everyone who participates in the interactions involved on sidewalks, from people in houses and businesses bordering the sidewalk, to the cars bordering the other side, to the pedestrians actually on the sidewalk, all have an important part to play i n keeping these sidewalks safe. She then identifies the human factors that help to keep a feeling of safety or un-safety on sidewalks. Things like high turnover of housing, little community feeling and empty streets with occasional traffic but easy access all lead to feeling (and reality) of un-safety – people are not likely to intervene on each other’s behalf and there is not a high enough mass of people and inter-person respect to provide a feeling of safety. But Jacobs is quick to point out that this safety is not merely a reflection of population density, because if it was, Los Angeles, which is nearly entirely suburban, would have a low rather than high crime rate (32). She also makes it very clear that police cannot solve this problem, and that in fact places with high police presence tend to be the most dangerous – police cannot solve the problems of unsafe cities (31). So to Jacobs the problems of creating safety in cities must rest with people – how to create public spaces in streets and sidewalks that discourage feelings of un-safety while encouraging feelings of community that create a safer environment for everyone. The idea of people being the fundamental unit of architecture appears in the works of Christopher Alexander and Le Corbusier as well, though they take almost opposite tracks to understanding how to fascilitate people’s use of cities. Both recognize very clearly that the living, breathing city is created by people – not the physical spaces, but the people that inhabit them. Alexander takes a natural view of cities, using semilattice and set theory to describe the ways a cities parts interact, through people. He strongly dislikes artificial cities, saying that there is something necessarily missing from them, and that artificial cities tend to create a â€Å"tree† system, where each component is only interrelated to each other through its connection to the whole (80). Each leaf is only conn ected to each other leaf because they are connected to the tree – not because they have any particular relationship to each other.

Community College Issue Paper Essay Example | Topics and Well Written Essays - 1000 words

Community College Issue Paper - Essay Example Later in the year 2000, the name of the educational institute was again changed to Atlanta Technical College (Atlanta Technical College, 2011). The purpose of the college since its establishment has been to generate awareness and facilitate access to better career opportunities through its contribution in the education sector, which can further facilitate the society to enhance lifestyle. The college thereby intended to benefit students by providing quality support services and programs that could ensure satisfaction among the learners assisting them with greater growth prospects. The college aims to develop the adult learners with efficient qualities to perform in the employment sector within the local, state, national and international contexts. It also aims to ensure the education quality of the institution with due regard to the external economic environment and the changes taking place in relation to the socio-cultural dimensions (Atlanta Technical College, 2011). The Campus Lay out The campus layout of the Atlanta Tech Area allows entrance from both the Southern Direction and the Northern Direction. The campus layout of Atlanta Technical College comprises the Cleveland L. Dennard Building and the Main Campus. The Cleveland L. Dennard Building further includes the Cleveland L. ... m. (Atlanta Technical College, n.d.). Undoubtedly, the university venue is spread in a vast area which increases the requirement of facilitating easy searching for buildings and classrooms. It is worth mentioning in this regard that the college directs its visitors through appropriate map of its buildings and the surrounding area in its official website enhancing the ease to find out the venue. Furthermore, students and visitors are also assisted with adequate information from the receptions which are present in almost every building of the college (Atlanta Technical College, 2011). The campus map has been illustrated below. Campus Layout of Atlanta Tech Area (Atlanta Technical College, 2011) Admission and Registration Processes Atlanta Technical College is open for all students who are eligible for admission in colleges and being devoted towards satisfying the needs of education in the modern society irrespective of racial, ethnic, and age based differences among others. The admissi on and the registration process practiced in the college can be identified as a multi-step procedure that attempts to examine the academic qualifications and competitiveness of passing high school degree to select the qualified candidates. The applicants for the admission procedure are therefore examined on the basis of certain criteria specified in the terms and conditions of the entrance tests. The college also practices transparency policies, in accordance to which, if applicants are found to obtain admission through false information, they would be terminated without the repayment of the admission fees. Additionally, as a punitive measure, the documents and related information of applicants are to be withheld by the college authority and restricting the

Retaining Customers Essay Example for Free

Retaining Customers Essay BT is one of the largest communications companies in the world. One of the services they offer is residential or personal communications solutions. Even though they now have competition from other companies offering consumers substitutes for their service, they still hold the largest market share of providing residential customers with telephone lines. For BT to maintain this market share, they must retain the customers they have. I will be recommending how they can retain their customer base as well as winning new customers. I will be looking at several models and theories in order to do this. * Making Customers into Champions * The case of the complaining customer * The tip of the Iceberg Model From BT a customer receives a core service. Telephony. The customer expects the telephone in their home to be working when they pick it up. They are not going to be wowed by the service if it is just working. However, when the customer makes contact with BT to enquire, change or add something they will use this opportunity to form a perception of BTs Customer Service. Most people who move to a different telephone provider do so because they perceive indifference in the people they do business with at their current company. Customer feedback tells BT that one of the biggest drivers of dissatisfaction is the difficulty in registering their complaint with BT. A large part of this dissatisfaction stems from a lack of promised callbacks and an initial difficulty in escalating their issue. This feedback has been substantiated by OFTEL in that the number of customers contacting them to complain that they have not received a promised call back has been increasing. OFTEL have given BT a very clear indication that they expect this situation to be addressed and therefore it is paramount that the following recommendations are implemented immediately. * Own, Decide, Do Training to be rolled out to all Customer Service Advisors. When a complaint is received in the 150 call centres the individual must own the complaint, make a decision about what to do with it and follow any promised action up with a call to the customer to let them know what happened. * Keeping the customer informed With some complaints resolution may not be speedy. There may be some technical difficulties, which hold resolution up. The customer does not know this and will perceive any periods of silence as the indifference of BT to their complaint. Keeping the customer informed of progress or news (good or bad) will enhance the customers perception of BT * EDCSMs (Event Driven Customer Service Measures), the service that BT offer customers must be analysed in order to measure its success. Through BTs sophisticated SMART datatbase, every contact with the customer is logged with the id of the advisor who took the call. This way trends can be spotted as well as training areas The barriers for the customer to successfully register their complaint are as follows: * The BT shunt BT is a huge business with over 20 large call centres taking in the freephone 150 (customer service) calls. It is very easy for complaints to get lost in the system. * The call steering system. There are many different numbers to press for different departments. It is difficult to speak to a human * The Call Handling Time that advisors are encouraged to adhere to. This measure the amount of time they are talkng with each customer in order to keep the Percentage of calls answered as high as possible. * Poor training and coaching target based coaching instead of skills based coaching In the longer term there are some other changes that should be implemented by BT over a period of time in order to instil enhanced behaviours in all employees. Traditionally employees of a company see a complaining customer as being a nuisance. BA challenged this when they introduced the Making Customers into Champions Model. This model can be directly applied to BT, who is, itself, striving to provide World Class Customer Service. This model labels different sectors of the customer base and how likely they are to contact BT with any dissatisfaction they may have and how easy it is to register this dissatisfaction. If the customer has a complaint and they cannot register this in any way, they may feel tempted to try a different provider. If the complaint is not registered then BT has not had a chance to resolve the complaint. If BT has a chance of resolving the issue, if it is resolved skilfully and well, research suggests that this could actually enhance the customers perception of BT. So, in short, a customer complaint can turn in to a glowing report for BT. Furthermore, if we make BTs customers in to champions, BT can learn from the mistakes they have made that might have caused complaints in order that they do not occur again. * A dissatisfied customer will tell between 10 and 20 other people about their problem * A customer who has had a problem resolved will tell 5 people about their situation The case of the complaining customer is a valuable study that BT should already have taken heed of. The problems experienced by Mr Shelton almost mirror the experiences some BT customers have when things go wrong and customer relations are tested to the full. It may be tempting for some employees working for such a huge cash cow as BT to believe that BT can afford to lose difficult customers. This study shows that whilst few customers actually take the time and energy that Mr Shelton did to complain, there are actually many other dissatisfied customers (Mr Shelton is just the tip of the Iceberg). These customers are the missing in action group and will just quietly take their custom elsewhere and thus impact significantly on BTs profit margins. The article points out that whilst it would be easy for us to read Mr Sheltons contacts with the company as neurotic, in actual fact Mr Shelton has responded very emotionally to the way he feels his complaint has been dealt with. Customers should be allowed to vent their feelings, feel listened to and valued before their problem is resolved. They are experiencing feelings of powerlessness and this will be compounded if they feel that an advisor is not listening to them. Paraphrasing can be a useful tool here, to show empathy and check for understanding. TARP published a graphic representing the Tip of the Iceberg Principle. It indicates that consumer complaints to a third party are only a small portion of those that exist. Theyre just the visible portion and reflect the much broader picture. This demonstrates how important it is for BT to be proactive in gaining feedback from customers at every possible opportunity. It was not the tip of the iceberg that sunk the Titanic, and it will not affect the business greatly if just those visible customers were dissatisfied with BTs service. Those that leave quietly will have the greatest impact and BT will have little or no information as to why they left. BT must strive to deal with any customer requests the first time every time. Here is a list of my recommendations for BT for implementing across the board over the next 12 months in order to retain customers. * A review of the training process all training should be underpinned with updated balance scorecard and appropriate coaching given by line managers * Quality must come before quantity. If all customers were dealt with the first time they called, there would be less calls * Approach customer complaints as a chance to dazzle and delight customers and enhance a customers perception of BT through a training programme * Work together with different departments and not as adversaries. Promote teamwork * Introduce an incentive scheme for teams and individuals who achieve excellent customer relations * Use customer feedback more effectively (EDCSMs)- find out what customers want/expect then exceed this * Give staff more responsibility and authority to deal with complaints. Allow then to be flexible when it comes to procedural rules. Stop quoting BT policy. * Allow a measure of redress such as goodwill payments and compensation payments In implementing the above and re-training staff, BT will retain greater numbers of customers. Existing customers (especially those we have information about) are an ideal group to market new products to as well gain information from about how to improve on the products and services BT has.